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What does "exchange station returned" mean?

Asked by Aili | 9/6/2019 1:36:29 PM

I ordered some clothes and makeup from China on the 30th. Since the 31st, every other day the package tracker I use has told me it's left the country. However, the local info tells me it keeps getting returned. What does this mean?

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10 Answer(s)

Daisy 9/6/2019 8:17:04 PM

Hi Aili,

What's the tracking number?

Aili 9/6/2019 8:19:01 PM


Daisy 9/7/2019 3:21:29 AM

Your package is packed with other packages in a large package. Some of the package may have problem to pass the check, so yours was returned back to be checked together. It will pass the check finally.

horror hair 9/8/2019 5:06:40 PM

Hi, my track number is RB809011271SG, only says on transit for 9 days now. Can I know where is the package right now? I’m concerned it’s a lost package because it never updates. Thanks

Daisy 9/8/2019 7:01:21 PM

Hi horror hair,

You'd better contact Singapore Post to check if it's trackable. They may not provide tracking information for it.

Linda 4/7/2020 10:59:40 AM

I had a call on my phone saying international mail could not locate

Kathleen 12/9/2020 5:24:23 PM

LZ512402107CN my parcel from aliexpress has said Shanghai, Shanghai Exchange Station returned what does this mean I've ordered dresses off this seller before with no issue I want my goods!

Daisy 12/10/2020 10:02:36 PM

Hi Kathleen,

According to the latest tracking information, it will be returned back. You need to track it in the following days to see if it will be returned to the seller or sent again. If it's back to the seller or stuck there for a long time, you need to contact the seller to give you a solution as soon as possible.

Moira 1/22/2021 5:03:26 PM

My parcel has been returned can tou tell me why LZ610444742CN

Daisy 1/25/2021 12:20:10 AM

Hi Moira,

LZ610444742CN didn't pass the check and was returned back on Jan.23. It was delivered to you again now. You need to track it in the following days to see if it's normal. If it's returned back again or you couldn't receive it in time, you need to contact the seller to reflect the problem and give you a solution.

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