How to Fill the International Express Mail (EMS) Waybill
Filling Requirements for International Express Mail Waybill:
2. The names and addresses of the recipient and the sender should be filled out in French, English or the common recognized language in the country (region) of the destination. Abbreviations, acronyms or codewords shall not be used. In the event of writing the names and addresses in a language other than English or French, the country (region) and place name of the destination should be additionally noted in Chinese, French or English, and the country (region) and place name of the destination should be capitalized. The telephone or fax numbers of the recipient and the sender should be provided and written in the space specified in the express mail waybill form. For express mails to Japan, South Korea, Hong Kong and Macau, the names and addresses of the recipient and the sender can be written in Chinese only.
3. In the event of delivering documents and data, it is required to mark a "×" sign in the box of "Business paper" specified in the declaration space/position of the express waybill form. When sending and delivering a letter, do not fill in any content in the declaration space/position of the express mail waybill.
4. For express mail with goods/items inside, the name, quantity and value/amount of the goods/items should be indicated and specified in the declaration space/position in the express mail waybill and the declaration form. The name of the goods/items shall be detailed and specific and should be filled out in English or in a language recognized in the country (region) of the destination and additionally noted in Chinese; the quantity should be filled in with Arabic numbers/numerals, and the value/amount should be marked in US dollars.
5. The detailed express mail waybill shall be affixed and pasted flatly and neatly on a flat surface of the mail. For round-rolled mail/parcels, the long/length side of the express mail waybill should be parallel to the long/length side of the round roll parcels. The detailed express mail waybill should not be used as a sealing tape, nor should it be folded and pasted. Make sure to keep the barcode on the express mail waybill clean and clear.
Questions and Answers
CP102929935IT
Good morning, I sent a package to China (returned), it seems that it is stuck at customs because customs duties have to be paid, what can I do? Package number - CP102929935IT. Thanks
I did not receive my packages and I want a refund
My name is Vondetra Harris and I did not receive items that I ordered on November 6, 2025 from Airris USA. The China Post tracking numbers are ZA03228365701 and ZA03228302501. Per Airris USA, China Post shipped the packages and they arrived at a distribution facility in Houston, Texas on December 3, 2025 at 7:46am. I need the name, address, and phone number for the distribution center my packages were delivered to and the tracking numbers they assigned to my packages. Your website shows that I received my packages, but I did not. I never received an email from China Post or the courier you delivered my packages to stating that my packages had been delivered. If you have documentation from this courier, please email it to me. Thank you in advance for your assistance in resolving this important matter.
tracking numder 7TM0043391000GJ
where is my items idont know the name one thecarrier here in NORWAY. Sndefjord 310 storgata25 stein erik bohmer is the adress and my apartement number is 506
Delivery details of CY733863175DE
Dear Sir or Madam,. I’m the sender of the packet with tracking number CY733863175DE. The recipient contacted me that the shipping address may be wrong on the packet.. Could you please relay the following information to the delivery person:. Recipient Name: Gongyu Ma. Shipping Address:. ShanghaiYuanzi Building 414, Room 102. Jiangwancheng Road, No 399. 200438 Shanghai. China. Also, if you have problems delivering the package, please also contact the recipient by their phone number: +86 18562112200.. Thank you and best regards. Matthias Kesenheimer. Faulty Hardware
Join an invoice to my delivery
Hi,. It seems that the delivery of my paquage sent by LA POSTE FRANCE number EW171252570FR need an invoice.. How can I sent it to you in order the paquage could be deliver in China ?. Thanks for you answer.. Christelle JOHO
Have an ems parcel from japan
Hi i have a parcel from japan and the courier told me to contact china post directly I dont speak chinese at all thank you for your understanding.
