China Post: 86 10 11185 EMS: 86 10 11183

How to Fill the International Express Mail (EMS) Waybill

 

Filling Requirements for International Express Mail Waybill:

1.    The detailed express mail waybill should be filled out by the sender and pasted on the mail cover. When filling in the waybill/form, use a typewriter, printer or ballpoint pen to write the details clearly in blue or black colors. The handwriting or printing should be neat and clear, and the copy content of the fifth page/slip should also be legible and clear.

2.    The names and addresses of the recipient and the sender should be filled out in French, English or the common recognized language in the country (region) of the destination. Abbreviations, acronyms or codewords shall not be used. In the event of writing the names and addresses in a language other than English or French, the country (region) and place name of the destination should be additionally noted in Chinese, French or English, and the country (region) and place name of the destination should be capitalized. The telephone or fax numbers of the recipient and the sender should be provided and written in the space specified in the express mail waybill form. For express mails to Japan, South Korea, Hong Kong and Macau, the names and addresses of the recipient and the sender can be written in Chinese only.

3.    In the event of delivering documents and data, it is required to mark a "×" sign in the box of "Business paper" specified in the declaration space/position of the express waybill form. When sending and delivering a letter, do not fill in any content in the declaration space/position of the express mail waybill.

4.    For express mail with goods/items inside, the name, quantity and value/amount of the goods/items should be indicated and specified in the declaration space/position in the express mail waybill and the declaration form. The name of the goods/items shall be detailed and specific and should be filled out in English or in a language recognized in the country (region) of the destination and additionally noted in Chinese; the quantity should be filled in with Arabic numbers/numerals, and the value/amount should be marked in US dollars.

5.    The detailed express mail waybill shall be affixed and pasted flatly and neatly on a flat surface of the mail. For round-rolled mail/parcels, the long/length side of the express mail waybill should be parallel to the long/length side of the round roll parcels. The detailed express mail waybill should not be used as a sealing tape, nor should it be folded and pasted. Make sure to keep the barcode on the express mail waybill clean and clear.

Questions and Answers

Package stuck at inward office of exchange

Hello, my item shipped to China has been stuck at Inward Office of Exchange Guanghzhou for almost a month. It is a simple watch. The tracking is EH045740903US, shipped via USPS international express and EMS in China. It cleared import customs. Please help.

1 Answer(s) | Asked by James | 5/20/2026 8:29:40 AM

It is showing delivered, but the parcel was NOT delivered.

Please check tracking code ZA06011348601. It seems delivered, but it was not delivered. Sometimes when I buy something from China, the parcel is marked as delivered, but the delivery really happens at the end of the day or even in the following day, so I waited even longer, but the parcel was NOT delivered unfortunately. I have cameras in my front door, so no one stole the parcel. It was not delivered at my home.

2 Answer(s) | Asked by Valber | 5/19/2026 8:09:25 AM

Request to Update Receiver Contact Number for EMS Shipment

Dear China Post Team,. regarding shipment tracking number CY734171578DE, we were informed by the recipient that this shipment is handled by EMS and not DHL.. Currently, the contact number linked to the shipment is incorrect and does not belong to the recipient. Because of this, the recipient is unable to use the EMS App for the import declaration process.. Could you please contact EMS and request the receiver’s contact number to be updated to the following mobile number:. +86 13816516111. Thank you very much for your support and assistance.. Best regards,. Jacqueline Möller. Lemonbeat GmbH

0 Answer(s) | Asked by Jacqueline Möller | 5/18/2026 3:14:12 AM

unauthorized import

Hello, dear Sir/Madam,. My name is Bruno, I have a package with tracking number EV070977504CN, which showed an update indicating unauthorized import, as it said there was insufficient product information, even though we provided all the information. I would like to know how to resolve this? Because it seems to me that the product is being returned to the country of origin.

1 Answer(s) | Asked by brunomarcelin | 5/11/2026 8:06:55 AM

Tracking of Parcel ZA06011348601 - Is it stuck?

Dear China Post colleagues, I hope you are doing really well. . Can you kindly check if everything is okay with my delivery? It seems it get stuck, I hope not. Please let me know if there is anything that I can do. . Best Regards, . Valber

3 Answer(s) | Asked by Valber Labre | 5/8/2026 8:49:41 AM

ZA05767475501 ZA05661960801

Hi again,. Both these orders haven't been received and both delivered late at night?? According to tracking? No camera footage or doorbell alerts? Can you tell me who delivered items and address delivered to? Having no joy from merchant. Surely you have more information

0 Answer(s) | Asked by Chuck Hogan | 4/28/2026 7:55:45 PM

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