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How to Fill the International Express Mail (EMS) Waybill

 

Filling Requirements for International Express Mail Waybill:

1.    The detailed express mail waybill should be filled out by the sender and pasted on the mail cover. When filling in the waybill/form, use a typewriter, printer or ballpoint pen to write the details clearly in blue or black colors. The handwriting or printing should be neat and clear, and the copy content of the fifth page/slip should also be legible and clear.

2.    The names and addresses of the recipient and the sender should be filled out in French, English or the common recognized language in the country (region) of the destination. Abbreviations, acronyms or codewords shall not be used. In the event of writing the names and addresses in a language other than English or French, the country (region) and place name of the destination should be additionally noted in Chinese, French or English, and the country (region) and place name of the destination should be capitalized. The telephone or fax numbers of the recipient and the sender should be provided and written in the space specified in the express mail waybill form. For express mails to Japan, South Korea, Hong Kong and Macau, the names and addresses of the recipient and the sender can be written in Chinese only.

3.    In the event of delivering documents and data, it is required to mark a "×" sign in the box of "Business paper" specified in the declaration space/position of the express waybill form. When sending and delivering a letter, do not fill in any content in the declaration space/position of the express mail waybill.

4.    For express mail with goods/items inside, the name, quantity and value/amount of the goods/items should be indicated and specified in the declaration space/position in the express mail waybill and the declaration form. The name of the goods/items shall be detailed and specific and should be filled out in English or in a language recognized in the country (region) of the destination and additionally noted in Chinese; the quantity should be filled in with Arabic numbers/numerals, and the value/amount should be marked in US dollars.

5.    The detailed express mail waybill shall be affixed and pasted flatly and neatly on a flat surface of the mail. For round-rolled mail/parcels, the long/length side of the express mail waybill should be parallel to the long/length side of the round roll parcels. The detailed express mail waybill should not be used as a sealing tape, nor should it be folded and pasted. Make sure to keep the barcode on the express mail waybill clean and clear.

Questions and Answers

Missing Package

Hello my parcel with tracking number ZA03650901601 is showing as delivered but nothing has been received please can you let me know where the items are as it have waited for over 6 weeks for them to be delivered.

0 Answer(s) | Asked by Laura Thorne | 1/16/2026 7:54:36 AM

Where is the pick-up point?

I have a letter mail om the way from China with the order number RC775395535CN and it seems to have failed delivery and arrive at a pick up spot somewhere in toronto I believe. Where is the pick up spot? There is no Canada post tracking number yet so I can't find it. I'd like to go and pick it up as soon as possible. Thank you

0 Answer(s) | Asked by Dee | 1/16/2026 6:57:24 AM

Request Update on Delayed Shipment to Malaysia

Hi,. My name is Yantie Aziz. I am shipping my items from Shanghai Airport to Malaysia and I am from Malaysia.. I would like to check why I have still not received my items. It has been more than 10 days and there is no update from your side.. Kindly provide an immediate update on the delivery status.. Thank you.. Regards,. Yantie Aziz

3 Answer(s) | Asked by Yantie Aziz | 1/13/2026 9:22:23 PM

Huntington Park,Overseas warehouse has been put in storage

I am trying to locate my items what does Huntington Park,Overseas warehouse has been put in storage means? When will i received an update on my goods?

0 Answer(s) | Asked by [email protected] | 1/13/2026 9:09:18 AM

EW168545715FR - Package in transit but blocked

My package (EW168545715FR) seems to be blocked for this reason : "I need to submit customs declaration materials" (需提交货物报关材料或办理退运手续).. What am I suppose to do ? Do I have to send you a document ? If so, wich email adress should I contact ?. Thank you for your help.. Matthieu OUVRAY

0 Answer(s) | Asked by OUVRAY | 1/13/2026 1:38:02 AM

Why was my parcel not delivered to China address

My parcel landed in China on 7 August last year and has been returned after so very long in Customs and then awaiting delivery to Hangzhou Zhejiang address and I'd like to know why. The tracking number is LK247605AU. This parcel holds items which were quite expensive and I would like to be reimbursed for them.

1 Answer(s) | Asked by Sharon Nicholls | 1/7/2026 5:54:47 PM

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