How to Fill the International Express Mail (EMS) Waybill
Filling Requirements for International Express Mail Waybill:
2. The names and addresses of the recipient and the sender should be filled out in French, English or the common recognized language in the country (region) of the destination. Abbreviations, acronyms or codewords shall not be used. In the event of writing the names and addresses in a language other than English or French, the country (region) and place name of the destination should be additionally noted in Chinese, French or English, and the country (region) and place name of the destination should be capitalized. The telephone or fax numbers of the recipient and the sender should be provided and written in the space specified in the express mail waybill form. For express mails to Japan, South Korea, Hong Kong and Macau, the names and addresses of the recipient and the sender can be written in Chinese only.
3. In the event of delivering documents and data, it is required to mark a "×" sign in the box of "Business paper" specified in the declaration space/position of the express waybill form. When sending and delivering a letter, do not fill in any content in the declaration space/position of the express mail waybill.
4. For express mail with goods/items inside, the name, quantity and value/amount of the goods/items should be indicated and specified in the declaration space/position in the express mail waybill and the declaration form. The name of the goods/items shall be detailed and specific and should be filled out in English or in a language recognized in the country (region) of the destination and additionally noted in Chinese; the quantity should be filled in with Arabic numbers/numerals, and the value/amount should be marked in US dollars.
5. The detailed express mail waybill shall be affixed and pasted flatly and neatly on a flat surface of the mail. For round-rolled mail/parcels, the long/length side of the express mail waybill should be parallel to the long/length side of the round roll parcels. The detailed express mail waybill should not be used as a sealing tape, nor should it be folded and pasted. Make sure to keep the barcode on the express mail waybill clean and clear.
Questions and Answers
Problems with customs
Hello,. Could you please tell me why shipment CR905333645DE is not being delivered?. Sincerely,. Daniel Mandlik
Where is my package ZA02762684001
I purchased some items on October 10, 2025 and I received a confirmation email of my purchase. I was initially promised to have my package by the following week but that hasn’t happened. My package has been saying it is at the sorting center in North Charleston, SC in the USA (which is the city I live in) since October 26, 2025 and isn’t moving. Please let me know exactly where my package is and when it will be delivered.
Package held up at customs
Hi,. Since the 6th of October my package n° 020180011776116594567101156 is help up at the customs. This is a return of items ordered with a customs declaration completed upon departure from Paris. I am unable to track the package number on your platform and have not received any updates on the progress of this issue. . Thank you in advance.. Best regards,
No information on my tracking
Waiting on order, others received their packages 2 weeks ago. EMS does not recognise my number 1283553445807 online tracking
Parcel not delivered
My tracking number ZA02642427601 informed me that my parcel was sent by China Post and that it was delivered on the 26th of October ! Yes, I haven’t received it? I have asked all of the neighbours and nobody has received it.? please can you tell me who the local Postal Service was so that I can get in touch with them! Please can you also confirm that they delivered it to 25 Cadewell Park Road Torquay Devon TQ2 7JU. As well as whether the package was signed for and if so, who signed for it?. as I have no way of contacting the person who I purchased the items from as they have recently gone out of Business.
CUSTOMS ISSUES - PARCEL EY947788934FR - SUBMIT CUSTOMS DECLARATION
Dear EMS team,. We are contacting you regarding a parcel (EY947788934FR) currently held in customs. Our customer has informed us that they received an email from EMS requesting to submit customs declaration materials.. Could you please confirm to which email address we should send the requested information? Additionally, could you let us know if the parcel will be released once these materials are provided?. Thank you very much for your prompt response and assistance.. Best regards,. Emilie. Atelier Materi
