Items not delivered ; Refund Request

Asked by Sharetta | 7/21/2026 5:23:31 AM

Tracking states my items were delivered on 7-16-2026, but I didn't receive them. I don't know how to retrieve them so may I have a refund please?
Items: Order#LQU23687 Tracking# ZC54955764599
Item: Order#OAF72346 Tracking #ZC54957364399
Thank you in advance!

You may get the answer from the following articles:

List of China Post Forbidden Items

China Import and Export Regulations 2025

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 7/21/2026 6:38:47 AM Reply

Hi Sharetta,

If you don't get them, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can initiate a formal "missing parcel" inquiry with China Post from their end. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy them to get refund in time.

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