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2 weeks at a us Express processing facility and not tracking

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My package has been is a us "Express delivery arrival processing center" facility for almost 2 full weeks and ive yet to get a tracking number for usps. Usps cant look into it because the lacking tracking number and i cant even get an address for the location of the facility even though its local. Is there any way for china post to reachout to usps to get an update or atleast a usps tracking number?

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