clarify notification

Asked by Alene | 2/7/2022 4:21:59 PM

shop claims item delivered, this app claims duly voted?. I have not received the items (furniture) ———. how or what do I do now?

0 Answer(s)

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According to the tracking information (EL598341359JP), the shipment is being held pending tax payment. However, the actual purchase price of the item is approximately USD 188, which is below the RMB 2000 threshold. I can provide the purchase receipt and payment proof if required.

Could you please clarify:
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2. How I can contact your office by email or an official communication channel to resolve this matter and submit supporting documents

Thank you for your assistance. I look forward to your guidance on how to proceed.

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