Hi Julio Barrios,

You need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Tracking Number: ZC50049042799
Package Status: Successfully Signed for (14 days)
Country: China -> USA
China Post:
2025-10-27 19:31 Miami, FL 33166, has been delivered [US FL Miami, FL 33166]
2025-10-27 07:22 Miami, FL 33166, outbound delivery【US FL Miami, FL 33166】
2025-10-19 10:18 New York NY USA, the shipment leaves the processing center [US FL New York NY USA]
2025-10-18 19:00 New York NY USA, express shipment arrives at processing center [US FL New York NY USA]
2025-10-18 17:47 New York NY USA, customs clearance in destination country completed [New York NY USA]
2025-10-17 06:57 New York NY USA, arrive at【LAX】
2025-10-16 04:59 HK international airport, departure【HKG】
2025-10-15 16:50 HK international airport, export customs clearance completed【HK international airport】
2025-10-14 00:23 Dongguan City, the express shipment leaves the processing center [Dongguan City]
2025-10-14 00:00 Dongguan City 52310004, the email left [International Sales Department Directly Affiliated to Dongguan International Company] and is being sent to [Guangshang Center]
2025-10-13 23:59 Dongguan City 52310004, the mail has been sorted at [International Sales Department directly under Dongguan International Company] and is ready to be sent out
2025-10-13 20:31 Dongguan City, Express Shipment Arrival Processing Center [Dongguan City]
2025-10-13 19:56 Dongguan City 52310004, China Post has received the mail