Didn’t Receive my Package even though it says delivered.

Asked by Dayna Moritz | 10/29/2025 1:00:40 PM

Tracking number: ZA02694520101
Please let me know where my package ended up. It was a very larger order.

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

How long does it take to ship via China Post?

Why is my package stuck in transit for so long?

1 Answer(s)

Daisy | 10/29/2025 8:11:41 PM Reply

Hi Dayna Moritz,

According to the tracking information, ZA02694520101 was delivered on Octoober 26. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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