Hi Joackim,

It couldn't pass the customs check and was returned back to the sender on Nov. 11. You'd better contact the seller to give you a solution as soon as possible:

2019-11-11 16:08
Guangzhou, returned.

2019-11-11 15:10
Guangzhou City, "International Express Baiyun Troll" arranges delivery, delivery officer: Luo Zheng, Tel: 18929548751

2019-11-09 09:20
Guangzhou, leaving Guangzhou International, the next stop , "International Express Baiyun T-abe"

2019-11-09 04:04
Guangzhou, Import Customs Release

2019-11-06 07:09
Guangzhou, arriving at Guangzhou International

2019-11-06 05:30
Guangzhou, Export Customs/Security Retention Pending Inspection

2019-11-05 21:41
Guangzhou City, leaving the International Express Dongshan Tsing-dong Investment Department, the next stop "Guangzhou International"

2019-11-05 20:50
Guangzhou City, "International Express Dongshan Touting Department" has received

Ok, i see. Do you know the reason as to why it didn`t pass the customs? Is there anything we can do to reslove it without returning it?

- Thanks

The item couldn't pass the customs check. Maybe it's not allowed to be exported from China. The seller already got it. You can only contact the seller to refund you.

Hi. Can you help me. I want to know how i can get a package .
Can you give the email or WhatsApp number of LUO ZHENG please . I need help! I am from mexico and I send the package but she dont get any information . Please help me.
Track : EB704520235CN

Hi Belgy,

This package has been returned back on Jan. 17 in Guangzhou.

Luozheng is the delivery man. His phone number is 18929548751. We coudln't know his email or WhatsApp. He couldn't speak English as well.

Hi, please help me check what's the status of my package LX144824940CN. No further updates from the tracker. Thank you

Hi Ric,

It was returned back to the seller and the seller has got it on June 12. You need to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.

Number: LX144824940CN
Package status: Alert
Country: China -> New Zealand
2020-06-12 13:17, Guangzhou, Return
2020-06-12 13:17, Guangzhou City, "International Express Baiyun" arrangement delivery, delivery staff: Luo Zheng, tel: 18929548751, Toll-in-Office Tel: 020-36515496
2020-06-01 09:12, Guangzhou City, leaving the Guangzhou International Center, the next stop "International Express Baiyun Investment Department"
2020-05-31 14:12, Guangzhou, Import Customs Release
2020-05-25 04:47, Guangzhou City, Guangzhou International Center return, note: security return
2020-05-23 05:19, Guangzhou, has been delivered to the airline transport
2020-05-22 12:53, Guangzhou City, Guangzhou International Center has been exported to the direct seal
2020-05-22 12:53, Guangzhou City, Guangzhou International Center return, note: security return
2020-05-22 09:55, Guangzhou City, Guangzhou International Exchange Station return
2020-05-21 06:19, Guangzhou, has been delivered to the airline transport
2020-05-21 05:43, Guangzhou, Guangzhou International Center
2020-05-20 22:38, Guangzhou City, Guangzhou International Center has been exported to the direct seal
2020-05-20 15:42, Guangzhou City, leaving the "International Express Dongshan Investment Department", the next stop "Guangzhou International Center"
2020-05-20 15:11, Guangzhou City, "International Express Dongshan Investment Department" has received