Hi Chuck Hogan,

We are only a third-party global logistics information aggregation platform and could only provide you with the tracking information. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Tracking Number: EB857300097CN
Package Status: Successfully Signed for (15 days)
Country: China -> Australia
Australia Post:
2026-05-05 16:33 BENTLEIGH EAST VIC, Delivered
2026-05-04 13:20 COATESVILLE LPO, Awaiting collection at COATESVILLE LPO
2026-05-04 13:20 BENTLEIGH EAST VIC, In transit
2026-05-04 10:53 BENTLEIGH EAST VIC, Attempted delivery - No one in attendance
2026-05-04 08:53 MULGRAVE VIC, Onboard for delivery
2026-05-01 14:58 MELBOURNE AIRPORT VIC, Item processed at sorting facility
2026-05-01 08:30 MELBOURNE AIRPORT VIC, Item processed at sorting facility
2026-04-21 08:11 CHINA, Item returned from Customs (Outbound)
2026-04-21 00:37 CHINA, Received item from Sender (Outbound)
2026-04-21 00:12 NINGBO EMS, CHINA, Cleared and awaiting international departure
2026-04-20 21:20 NINGBO EMS, CHINA, Arrived at facility
China Post:
2026-05-05 16:33 [Australia] Delivered
2026-05-04 13:20 Trial delivery/delivery failed (/plan to try subsequent delivery today)
2026-05-04 13:20 Arrived at [Australia] delivery office
2026-05-04 10:53 Trial delivery/delivery failed (/plan to try subsequent delivery today)
2026-05-04 08:53 Arrived at [Australia] delivery office
2026-05-01 14:58 Arrive at the Overseas Transit Bureau
2026-05-01 07:56 Arrive at destination
2026-05-01 07:56 Arrive at the destination processing center
2026-04-30 06:00 Plane arriving
2026-04-29 16:00 Airline departure
2026-04-22 08:46 Airlines receive
2026-04-22 06:18 Hangzhou 31120047, handed over to the carrier for transportation
2026-04-20 23:21 Ningbo City 31500036, the email has left [Ningbo International Exchange Bureau] and is being sent to the next stop.
2026-04-20 23:21 Ningbo City 31500036, the mail arrived at [Ningbo International Exchange Bureau]
2026-04-20 22:17 Ningbo City 31500036, delivered to export customs
2026-04-20 22:12 Ningbo City 31500036, [Ningbo International Exchange Bureau] has been exported directly
2026-04-20 22:11 Ningbo City 31500036, Export Customs/Release
2026-04-20 19:20 Ningbo City 31500036, delivered to export customs
2026-04-20 17:35 Ningbo City 31500033, the email left [Ningbo International Company Directly Affiliated Cross-Border Sales Department] and is being sent to [Ningbo]
2026-04-20 17:29 Ningbo City 31500033, the mail has been sorted at [Ningbo International Company Directly Affiliated Cross-Border Sales Department] and is ready to be sent out
2026-04-20 14:37 Ningbo City 31500033, China Post has received the mail