EMS parcel EN404590255JP stuck at Guangzhou Customs since Oct 26, 2025
Asked by zumrud |
0
I am writing to ask for help regarding my EMS parcel with tracking number EN404590255JP. According to the tracking information, it has been held at Guangzhou EMS and shown as “Item presented to import Customs” since October 26, 2025, with no further updates.
I am the recipient of this parcel, and I live in Azerbaijan. I am using a freight forwarding company called 166cargo, which usually handles deliveries from China to Azerbaijan. However, since the parcel is stuck in customs, I am not sure what steps I should take or who I should contact to have it released and delivered to 166cargo. The freight forwarder company says they can not do anything about a parcel unless the parcel is delivered to their warehouse.
Could it be checked the current status of this shipment and advise how I can arrange for it to be cleared or handed over to my freight forwarder?
I am the recipient of this parcel, and I live in Azerbaijan. I am using a freight forwarding company called 166cargo, which usually handles deliveries from China to Azerbaijan. However, since the parcel is stuck in customs, I am not sure what steps I should take or who I should contact to have it released and delivered to 166cargo. The freight forwarder company says they can not do anything about a parcel unless the parcel is delivered to their warehouse.
Could it be checked the current status of this shipment and advise how I can arrange for it to be cleared or handed over to my freight forwarder?
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2 Answer(s)
zumrud
Reply
0
Is it stuck because of documentation issues or taxing? Do I have to pay additional fee for it? I have not been contacted regarding this.
You'd better let the sender in Japan to call Japan Post to check what happends to it. It seems that it's stuck at the customs due to some reason.
Number: EN404590255JP
Package status: In transit
2025-10-26 16:55 GUANGZHOU EMS, Item presented to import Customs
2025-10-26 13:52 GUANGZHOU EMS, Item held at inward Office of Exchange
2025-10-26 13:52 GUANGZHOU EMS, Arrival at inward office of exchange
2025-10-25 06:20 TOKYO INT 138-8799, Dispatch from outward office of exchange
2025-10-25 06:19 TOKYO INT 138-8799, Arrival at outward office of exchange