I didn't received my order yet and in the app it says it's delivered it's dli

Asked by Sara Ibrahim | 6/6/2025 5:16:10 PM

I want my order my order not received yet ad in the app it says it's delivered and completed can you please help me

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

Why can't I track my China Post package?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 6/8/2025 11:05:06 PM Reply

Hi Sara Ibrahim,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to the courier to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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