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I have not received my package your site says it's delivered

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Hello
I have not received my package tracking number ZA00326326101, your website says it's delivered I don't have it.
Please advise where it was delivered

You may get the answer from the following articles:

Why can't I track my China Post package?
Why Do I Receive A Package from China That I Didn't Order?
How long does it take to ship via China Post?

1 Answer(s)

user
Hi Maria,

According to the tracking information, ZA00326326101 was delivered on June 12. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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