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Issues with tracking number ZA02299546801

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The above-referenced package (tracking number ZA02299546801) is reported as being delivered as well as being signed for. However, I did not receive it, nor did I sign for it. The shipper keeps insisting that it was delivered and will not assist me in finding where the package was delivered. None of the international tracking apps provide any specific locations as to where it was delivered--all they say is that it was delivered to "Santa Fe". I suspect the package may have gone to California and I live in New Mexico. Is there any way that you can provide me with a street address, state, and or zip code where it was delivered? I would be most appreciative for any help you can provide. Thank you and regards, Teresa Olcott

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1 Answer(s)

user
Hi Teresa Olcott, 

Sorry, we could only provide you with the tracking information. You need to require the seller to open a case to China Post to provide you with the detailed delivery address, the proof and the photo. 
 
Tracking Number: ZA02299546801
Package Status: Successfully Received (19 days)
Country: China -> United States
China Post:
2025-10-04 10:38 Santa Fe, already delivered【US】
2025-10-02 07:05 Santa Fe, outbound delivery【US】
2025-09-28 05:49 Santa Fe, express delivery processing center【US】
2025-09-24 13:18 US, destination transfer【US】
2025-09-20 22:10 US, the shipment arrives at the processing center【US】
2025-09-20 16:32 US, customs clearance in destination country completed [US]
2025-09-19 19:32 US, arrive at【US】
2025-09-18 20:22 HKG, departure【HKG】
2025-09-17 16:16 HKG, export customs clearance completed [HKG]
2025-09-15 21:32 Quanzhou, Accepted at Origin Facility, main line transit
2025-09-15 17:17 Quanzhou City 36205100, the email left [Quanzhou City International Sales Department] and is being sent to [Quanzhou City]
2025-09-15 17:12 Quanzhou City 36205100, the mail has been sorted at [Quanzhou International Sales Department] and is ready to be sent out
2025-09-15 16:19 Quanzhou City 36205100, China Post has received the mail

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