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Item stuck at Custom for a week (SIngPost Tracking: RT189863943SG)

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Dear Sir, i have item held by custom in China. Please kindly assist.

Latest Status Information

06/08/2025
10:16
Held by Custom

0 Answer(s)

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Item stuck at Custom for a week (SIngPost Tracking: RT189863943SG) (0 reply)

Dear Sir, i have item held by custom in China. Please kindly assist.

Latest Status Information

06/08/2025
10:16
Held by Custom

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I have a package stuck in "hand over airline" on the tracking since June 1st. However, I bought another item recently in the same seller and it was shipped last sunday (Despatched to overseas, Country code: BR), after just 1 week stuck in the same status. When I try to track on the Singpost website, I receive the following notice "Information Received – Item En Route to Postal Facility". The tracking number is not even recognized on my country's postal tracking website. It seems that my parcel hasn't even left to my country. What happened? Did the seller actually transfer the order to Singpost?

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EB777879559CN

Issues with item. Stuck at customs for 1 week with no further updates

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