Asked by abeuerman | 12/23/2019 8:13:42 AM

I received my tracking number LO628078593CN but whenever I go to track it on the website it says parcel can’t be found? What’s going on

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1 Answer(s)

Daisy 12/24/2019 5:02:41 AM

Hi abeuerman,

There is no tracking information for it at present. Possible reasons:
1. The sender just gave you a tracking number but hasn't shipped it.
2. It's just sent and need two or three days to have tracking information.
3. China Post doesn't provide tracking service for this kind of package.
4. Only the seller could track it in seller's platform.

You'd better contact the seller to confirm for the reason.

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