Hi Herlina,

Tracking information shows the received received it on Sep. 25.

2019-09-25 10:38
Jinhua City, delivery and sign-off, sign-off: I receive

2019-09-25 08:50
Jinhua City, Yongkang City Development Zone express delivery station arrangements, is expected to be delivered before 13:00:00 (postman name: Pan An; contact phone: 18966008378)

2019-09-25 02:58
Jinhua City, to Jinhua Jindong Transit Center Processing Center (via transfer)

2019-09-25 00:17
Hangzhou, leave Hangzhou City to Jinhua City (via transfer)

2019-09-18 20:23
Singapore, away from processing center, to Shanghai, China

Now customer said never received the parcel.

But it shows the recipient signed for it. You'd better let the recipient check his/her phone message on Sep. 25 to see if there is any notice about where to pick it up.