Marked as delivered but not received

Asked by keiran.mathews | 11/7/2025 6:10:01 AM

I have been tracking more order ZA02720011601 which last update said submitted on the 6 november and says delivered. I have not received any package. The address is correct. I have emailed the person i ordered from with no response. Could you please tell me the courier who delivered to my address so i can see where my package ended up or to get a refund?

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 11/11/2025 9:48:47 PM Reply

Hi keiran mathews,

You can only require the sender to provide you with the delivery address and proof of delivery. If the seller doesn't reply you, it must be a scam. We have found many sellers use china post parcel to ship some junk to another address. The shipping is real, but the parcel does not contain the goods you purchased and the parcel address is not even to your address either. You need to call your bank and report fraud to get refund asap.

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