My location of my package
Asked by Jodi-Ann |
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My package has been at export custom for the past 13 days. I would like to know what's the problem. Mt tracking number is CP009243526JM
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2 Answer(s)
SI THU
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Where My package ZA01142024701
Daisy
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Hi Jodi-Ann,
It's stuck retained at the customs of Guangzhou: July 11, 2025, 11:17 AM Guangzhou, Export Customs/Retained for Inspection
In Guangzhou, if your goods encounter the status of "Export Customs/Retained for Inspection" during the export customs clearance process, it usually means that the customs has inspected the goods or needs further review. The following are possible situations and response suggestions:
1. Common reasons
Random inspection: Customs conducts routine inspections on export goods in proportion.
Declaration issues: Documents (such as invoices, packing lists, contracts, etc.) are incomplete or inconsistent, or the classification (HS code) is incorrect.
Sensitive goods: Goods involve high tax rebate rates, intellectual property rights, environmental protection restrictions, etc., and require special inspection.
Risk control: The company or goods have been marked as high risk by customs, triggering manual inspection.
2. Response steps
(1) Check the specific reasons
Check the detailed status through the "China International Trade Single Window" (https://www.singlewindow.cn) or the "Internet + Customs" platform.
Contact the customs broker or freight forwarder to obtain the customs inspection notice (which may indicate the required information or inspection method).
(2) Cooperate with inspection
Prepare documents: Supplement contracts, invoices, quality inspection reports, authorization letters, etc. according to customs requirements.
On-site inspection: If unpacking is required, the owner or agent must be present to cooperate (some ports can entrust personnel in customs supervision areas).
Pay taxes and fees: If there is a discrepancy in the declaration, you may need to pay additional taxes or accept penalties.
(3) Accelerate release
Proactively communicate with customs and explain the urgency of the goods (such as urgent delivery time).
If there are no problems with the inspection, release is usually within 1-3 working days (complex cases may take longer).
3. Contact information of Guangzhou Customs
Guangzhou Customs hotline: 12360 (follow the prompts to transfer to export business).
Main ports:
Baiyun Airport Customs (air transport): 020-81102000
Nansha Customs (sea transport): 020-84688123
Huangpu Customs: 0769-12360 (some Guangzhou companies belong to the Huangpu Customs area).