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My package has not updated

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My package keeps saying it cleared customs however has not been updated in 2 weeks so I do not know what to do. Is something wrong? Here is the tracking number: AG281062825CN

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1 Answer(s)

user
Hi bronstein_ben,

It's stuck at the customs now. You need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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