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My package is missing. It’s been four months

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My parcel - EV978310565CN was posted on the 06/06 but was cancelled on 14/06.

It has not been returned to the sender.
I want to know when it will be returned and when I’ll get a refund since you did not fulfil the service. I tried to call you several times picking to English option (8) on008659138129145 but four times I was redirected to non English speaking agents that were unable to assist.

CP389192877CN- I have had no update since 24/04.

4 Answer(s)

Hi Vanessa,

It didn't pass the customs check and was returned back to the seller. The seller has got it on June 14. You need to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.

Number: EV978310565CN
Package status: Alert
Country: China -> United Kingdom
2021-06-14 16:32 Foshan City, returned to the proper investment, affected by the outbreak traffic control, mail time limit than usual has been extended
2021-06-14 16:31 Foshan City, Foshan City Shiwan Business Department: arrange delivery, delivery: Liang Minhua, tel: 18188701394, touting department phone: 0757-82701350
2021-06-14 14:13 Foshan City, arrived at the Shiwan Business Department of Foshan City
2021-06-14 13:55 Foshan City, leave the Foshan Mail Processing Center, the next stop ,Shiwan Business Department of Foshan City
2021-06-14 08:03 Foshan City, Arriving at Foshan Mail Processing Center
2021-06-14 03:02 Guangzhou City, leave Guangzhou Aviation Center, next stop ,Foshan Mail Processing Center (via)
2021-06-13 16:24 Guangzhou City, import customs release
2021-06-12 23:48 Guangzhou City, Guangzhou International Mail Processing Center returned, note: security return
2021-06-12 21:53 Guangzhou City, Guangzhou International Mail Exchange Station returned
2021-06-12 10:01 Guangzhou City, has been delivered to carriers transport, affected by the outbreak, overseas postal processing capacity is insufficient, mail processing and delivery time limit may be extended
2021-06-05 02:43 Guangzhou City, Guangzhou International Mail Processing Center has been exported straight, affected by the outbreak, overseas postal processing capacity is insufficient, mail processing and delivery time limit may be extended
2021-06-05 02:41 Guangzhou, Export Customs/Release
2021-06-05 02:18 Guangzhou, sent to the import customs
2021-06-04 05:21 Guangzhou, export customs / retention to be verified
2021-06-04 00:26 Guangzhou City, sent to the export customs
2021-06-03 23:57 Guangzhou City, Arrival at Guangzhou International Mail Processing Center (via)
2021-06-03 20:51 Foshan City, leave Foshan Mail Processing Center, next stop , Guangzhou International Mail Processing Center
2021-06-02 23:30 Foshan City, Arriving at Foshan Mail Processing Center
2021-06-02 22:51 Foshan City, leave the Shiwan Business Department of Foshan City, next stop ,Guangzhou International
2021-06-02 21:09 Foshan City, Foshan City Shiwan Business Department has received and sent, recruiter: Chen Fuli, tel: 18188704092, affected by the outbreak, overseas postal processing capacity is insufficient
Hi Vanessa,

CP389192877CN is delayed due to the coronavirus situation in Guangzhou. If you couldn't receive it in time, you need to contact the seller to reflect the problem and get a solution as soon as possible.
my parcel - EV978310565CN was posted on the 06/06 but was cancelled on 14/06y parcel

This was your response on June 21;

"It didn't pass the customs check and was returned back to the seller. The seller has got it on June 14. You need to contact the seller to give you a solution (refund you or send it again to you) as soon as possible."

The seller never got the item back. So where is it?? It's two weeks now and 9 items are missing. I don't know how it didn't pass the check because it was only clothing inside. There is no prohibited material.
I have called several times and you say you have an English line but I am only transferred to Chinese agents. I called ten times and the same thing. I emailed you and no response. You have lost my item?

Hi vanessa,

The seller has got it on June 14.

Number: EV978310565CN
Package status: Alert
Country: China -> United Kingdom
2021-06-14 16:32 Foshan City, returned to the sender, affected by the outbreak traffic control, mail time limit than usual has been extended

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