Hi Amber,

According to the tracking information, ZA02956444501 was delivered on November 17. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

China Post:
2025-11-17 16:55 13 Scott Crescent, delivered【AU 13 Scott Crescent,】
2025-11-16 10:55 Bunbury,Western Australia, out for delivery【AU Bunbury，Western Aust】
2025-11-14 13:34 Bunbury,Western Australia, out for delivery【AU Bunbury，Western Aust】
2025-11-12 16:46 ARRIVE AT DISTRIBUTION CE, Package leaves processing center【AU ARRIVE AT DISTRIBUTI】
2025-11-10 08:15 ARRIVE AT DISTRIBUTION CE, Package leaves processing center【AU ARRIVE AT DISTRIBUTI】
2025-11-09 12:05 Customs clearance completed, arrived at the overseas warehouse, and the shipment left the processing center [AU customs clearance completed, arrived]
2025-11-07 08:58 Plate dismantling completed, customs clearance is in progress, and customs clearance in the destination country is completed [Plate dismantling completed, customs clearance is underway]
2025-11-03 08:57 The flight has arrived, the pallet is being dismantled, the shipment has arrived at the processing center, the shipment has arrived at the [Australia] customs [the flight has arrived, the pallet is being dismantled, the shipment has arrived at the processing center], waiting for customs clearance
2025-11-01 06:53 INTERNATIONAL AIRPORT, Departed, en route to Shanghai Port
2025-10-30 13:04 The goods have arrived at the port and are waiting for flights to be arranged, and the export customs clearance has been completed.
2025-10-28 13:25 Goods leave the operation center, and the shipment leaves the processing center [Goods leave the operation center]
2025-10-26 08:42 Quanzhou City, Shipment Leaving Commercial Shipment Processing Center, Shipment Arrival Processing Center [Quanzhou City, Shipment Leaving Commercial Shipment Processing Center]
2025-10-24 08:42 Quanzhou, Shipment leaves commercial shipment processing center, Shipment departure processing center [Quanzhou City, shipment leaves commercial shipment processing center]
2025-10-23 17:39 Quanzhou City 36229902, the mail left [Jinjiang International Business Department] and was being sent to [Quanzhou City]
2025-10-23 17:38 Quanzhou City 36229902, the mail has been sorted in the [Jinjiang International Business Department] and is ready to be sent
2025-10-23 17:17 Quanzhou City 36229902, China Post has received mai