My package was never delivered
Asked by Anthony |
0
My package was never delivered- it’s been over a week with no response from you all- where the hell is my package??? How do I get a refund?
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3 Answer(s)
Daisy
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0
Hi Anthony,
If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to the courier to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.
If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to the courier to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.
Daisy
Reply
0
Hi Gurnoor Singh,
SH9900206540YQ is shipped by Shenzhen Shenghang International Logistics Co., Ltd. (深圳升航国际物流有限公司). Tracking information shows it was delivered on July 16. If you don't receive it, you need to contact the seller to reflect the problem and require the seller to contact the courier to check it for you in time.
Order number: SH9900206540YQ
Package status: Successfully received (34 days)
Country: China -> Canada
2025-07-16 12:03 Delivered Bridgewater B4V 0B6
2025-07-15 13:16 Out for Delivery Bridgewater B4V 0B6
2025-07-12 09:39 Arrive at the mail processing center Bridgewater B4V 0B6
2025-07-09 13:43 Customs clearance completed
2025-07-06 11:06 The import customs keep it for inspection
2025-07-04 13:22 Customs clearanceisin progress
2025-07-02 16:41 Arrive at Airport
2025-06-30 16:22 Departure【HK International Airport】
2025-06-27 11:12 Airline accepts 【Hong Kong】
2025-06-25 10:11 Delivered to the carrier for transportation【Hong Kong】
2025-06-23 10:06 Express delivery departure processing center【Hong Kong】
2025-06-21 12:04 Express delivery arrives at the processing center [Hong Kong]
2025-06-18 09:12 Export customs/release [Shanghai]
2025-06-15 13:45 Email departure processing center [Shanghai]
2025-06-13 16:16 The email has been sorted and is ready to be sent [Shanghai]
2025-06-12 13:18 Shanghai Processing Center has received and sent to [Shanghai]
SH9900206540YQ is shipped by Shenzhen Shenghang International Logistics Co., Ltd. (深圳升航国际物流有限公司). Tracking information shows it was delivered on July 16. If you don't receive it, you need to contact the seller to reflect the problem and require the seller to contact the courier to check it for you in time.
Order number: SH9900206540YQ
Package status: Successfully received (34 days)
Country: China -> Canada
2025-07-16 12:03 Delivered Bridgewater B4V 0B6
2025-07-15 13:16 Out for Delivery Bridgewater B4V 0B6
2025-07-12 09:39 Arrive at the mail processing center Bridgewater B4V 0B6
2025-07-09 13:43 Customs clearance completed
2025-07-06 11:06 The import customs keep it for inspection
2025-07-04 13:22 Customs clearanceisin progress
2025-07-02 16:41 Arrive at Airport
2025-06-30 16:22 Departure【HK International Airport】
2025-06-27 11:12 Airline accepts 【Hong Kong】
2025-06-25 10:11 Delivered to the carrier for transportation【Hong Kong】
2025-06-23 10:06 Express delivery departure processing center【Hong Kong】
2025-06-21 12:04 Express delivery arrives at the processing center [Hong Kong]
2025-06-18 09:12 Export customs/release [Shanghai]
2025-06-15 13:45 Email departure processing center [Shanghai]
2025-06-13 16:16 The email has been sorted and is ready to be sent [Shanghai]
2025-06-12 13:18 Shanghai Processing Center has received and sent to [Shanghai]
Online, its says its delivered. But, i never received it.