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My tracking number LP00418804426124 is expired???

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I ordered 3 Expandable Faux Privacy Fences on October 27, 2020 and as of today January 25, 2021 I have NOT received my order. I have been constantly tracking and it has shown that the order arrived in Canada on December 1, 2020. There have been no further updates since then. I have been tracking every week since then. I checked yesterday, January 24, 2021 and it shows that my tracking is EXPIRED! Why is this? This company has had my money since October 27, 2020 and I have NOTHING to show for it. I have sent numerous e-mails asking and all I get in return is a GENERIC e-mail...never answering any of my questions. I'm really upset with no one giving me a straight answer on my order. My tracking number is LP00418804426124. My order number from the company is OK14495. It looks like the company is Oaklyn??? I get no help on the Canada Post website. I have paid for something and not received and they have my money collecting interest. Can you PLEASE help me? Thank you. Susan Simpson

1 Answer(s)

Hi Sue,

Do you make the order from AliExpress? If so, you need to open a dispute on AliExpress to get refund in time.

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