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No update for over a month

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Hi,
My package has been stuck in Shanghai for over a month now (20/03)
Could you please tell me what is happening?
LX067649407CN

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2 Answer(s)

Hi Kate,

It was delivered to air transport on March 27 and takes about 7-15 days to leave China. You can not know the exact situation when it's in the middle locations. It usually takes about another 20-40 days (after it left China) to reach and there will be further update when it arrives. Please wait for more days to see. If you couldn't receive it within the promised time, contact the seller to give you a solution in time.
LZ978509453CN Tracking has not been updated in a month? Is it lost? If it is lost can I claim a refund through China post I am very concerned it has not left Shanghai!

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