Hi Ivette Gonzalez,

According to the tracking information, ZC39713983999 was delivered on October 5. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Tracking Number: ZC39713983999
Package Status: Successfully Received (16 days)
Country: China -> United States
2025-10-05 05:19 US 00953, has been submitted【US PR US 00953】
2025-10-05 03:33 TOA ALTA, PR, US 00953, has been submitted【US PR】
2025-10-04 18:10 TOA ALTA, PR, US, outbound delivery [US PR TOA ALTA, PR, US]
2025-10-04 17:23 TOA ALTA, PR, US, the express arrives at the delivery point [US PR TOA ALTA, PR, US]
2025-10-03 15:30 CATANO PR DISTRIBUTION CENTER, US, arrived at【US】
2025-10-02 12:00 US, destination transfer【US】
2025-10-01 14:47 SACRAMENTO CA DISTRIBUTION CENTER, US, arrived at【US】
2025-09-30 10:25 DES MOINES IA DISTRIBUTION CENTER, US, arrived at【US】
2025-09-30 09:10 RUSSELL, IA, US, the shipment arrives at the processing center [US PR RUSSELL, IA, US]
2025-09-26 05:42 US, the shipment arrives at the processing center [US PR US]
2025-09-25 03:42 US, customs clearance in destination country completed [US]
2025-09-24 03:42 US, arrive at【US】
2025-09-23 05:42 CAN, departure【GUANGDONG】
2025-09-22 10:42 CN, Carrier Accepted
2025-09-22 01:42 CAN, handed over to carrier for transport
2025-09-21 14:42 CAN, export customs clearance completed [CAN]
2025-09-19 20:19 Foshan City, the express shipment leaves the processing center [Foshan City]
2025-09-19 20:14 Foshan City, express delivery processing center [Foshan City]
2025-09-19 20:08 Foshan City 52809906, the email left [Chancheng Sales Department directly under Foshan International Company] and is being sent to [Guangshang Center]
2025-09-19 20:08 Foshan City 52809906, the mail has been sorted at [Foshan International Company Directly Affiliated Chancheng Sales Department] and is ready to be sent out
2025-09-19 19:47 Foshan City 52809906, China Post has received the mail