Not delivered

Asked by Kristie Jones | 10/14/2025 12:34:17 PM

Order has not been delivered but is stating that is has been delivered.

You may get the answer from the following articles:

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 10/15/2025 8:39:08 PM Reply

Hi Kristie Jones,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to the courier to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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