Hi Veronika,

It should be delivered by Royal Mail. If you don't get it, you need to contact the seller to ask for the new tracking number in UK. Then, use the number to check with Royal Mail about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Tracking Number: ZA02749264901
Package Status: Successfully Signed for (35 days)
Country: China -> United Kingdom
China Post:
2025-11-14 17:11 Stevenage, ALL, SG2 7DF has been submitted, has been submitted [GB Stevenage, ALL, SG2 7D]
2025-11-13 08:04 Stevenage, ALL, SG2 7DF Outbound delivery, Outbound delivery [GB Stevenage, ALL, SG2 7D]
2025-11-10 13:27 Stevenage, ALL, SG2 7DF express arrives, out for delivery [GB Stevenage, ALL, SG2 7D]
2025-11-06 17:09 ARRIVE AT DISTRIBUTION CE, the shipment leaves the processing center [GB ARRIVE AT DISTRIBUTI]
2025-11-02 08:13 ARRIVE AT DISTRIBUTION CE, the shipment leaves the processing center [GB ARRIVE AT DISTRIBUTI]
2025-10-29 10:10 Customs clearance completed, arrived at the overseas warehouse, the shipment left the processing center [GB customs clearance completed, arrived]
2025-10-25 10:54 Dismantling of panels is completed and customs clearance is in progress. Customs clearance of the destination country is completed [Disassembly of panels is completed and customs clearance is in progress]
2025-10-21 10:36 The flight has arrived, the panels are being unpacked, the shipment has arrived at the processing center, the shipment has arrived at [UK] Customs [The flight has arrived, the panels are being removed, the shipment has arrived at the processing center], waiting for customs clearance
2025-10-19 06:24 Flight departure, departure [Shanghai Port]
2025-10-17 09:12 The goods have arrived at the port and are waiting for flights to be arranged. Export customs clearance has been completed [the goods have arrived at the port and are waiting for flights to be arranged]
2025-10-15 09:37 The goods leave the operation center, the express shipment leaves the processing center [the goods leave the operation center]
2025-10-13 10:58 Quanzhou City, the express item leaves the Commercial Express Processing Center, the express item arrives at the processing center [Quanzhou City, the express item leaves the Commercial Express Processing Center]
2025-10-11 09:21 Quanzhou City, the express mail leaves the commercial express mail processing center, the express mail leaves the commercial express mail processing center [Quanzhou City, the express mail leaves the commercial express mail processing center]
2025-10-10 17:44 Quanzhou City 36229902, the email left [Jinjiang International Sales Department] and is being sent to [Quanzhou City]
2025-10-10 17:44 Quanzhou City 36229902, the mail has been sorted at [Jinjiang International Sales Department] and is ready to be sent out
2025-10-10 17:28 Quanzhou City 36229902, China Post has received the mail

The maximum weight Royal Mail delivers for a domestic parcel is 20kg, with dimensions not exceeding \(61cm\times 46cm\times 46cm\). For international parcels, the limit is lower, and for items over 20kg, Parcelforce Worldwide should be used instead. Domestic parcels Maximum weight: \(20kg\)Maximum dimensions: \(61cm\) (length) x \(46cm\) (width) x \(46cm\) (depth) International parcels Maximum weight: \(2kg\)For parcels over \(2kg\) (up to \(30kg\)), you will need to use Parcelforce Worldwide. 

I've got 2 parcels of 36kg each. This is 72 in total. The only company do this kind of parcels in uk is DX.