Order AM300699268CN shows as delivered but I have received anything

Asked by Rocío Alonso Silva | 3/11/2024 3:19:24 AM

My order with number AM300699268CN says to be delivered but I have not received anything. It says that it was delivered on the 7th of March, in Madrid, but nothing appeared. I would like to know where is my package, who is carrying it, and if I could get more information.

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

Why can't I track my China Post package?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 3/13/2024 2:22:15 AM Reply

Hi Rocío Alonso Silva,

It was delivered to Madrid 28021 on March 7 based on the tracking information. You need to contact the seller to reflect the problem if you don't get it. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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