Order not delivered

Asked by Zahra | 6/8/2021 9:37:28 AM

My order of LZ786765775CN shows delivered on the track but has not been delivered yet, please advise
Thanks

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 6/9/2021 12:18:44 AM Reply

Hi Zahra,

In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact Royal Mail to reflect the problem and check it for you as soon as possible. The seller should give you a solution at last if you couldn't get it.

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I placed on order on June 26, 2020. The Order # is 99439. The tracking # is LY350226265CN. It says that it has been “delivered” and shows that it has been delivered to somewhere in New York.

I live in London, Ontario, Canada. Can someone please advise when my order will be delivered?