Hi Michelle,

According to the tracking information, ZP08071857001 was delivered on Jan.8. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Tracking Number: ZP08071857001
Package Status: Successfully Signed for (20 days)
Country: China -> Canada
China Post:
2026-01-08 08:17 CA, has been submitted【CA】
2026-01-05 14:46 CA, outbound delivery【CA】
2026-01-03 22:51 CA, the shipment is in transit within the country
2026-01-01 18:55 CA, the mail has been released by customs
2025-12-30 00:45 CA, express shipment arrives at processing center [CA]
2025-12-27 20:39 HK, departure
2025-12-25 00:47 HK, export customs clearance completed [HK]
2025-12-22 15:40 SZ, the shipment leaves the processing center [SZ]
2025-12-20 09:53 SZ, express shipment arrives at processing center [SZ]
2025-12-19 14:45 Hangzhou 31001905, the email left [Hangzhou Huayuandoujie Foreign Investment Department] and is being sent to [Hangzhou International]
2025-12-19 14:39 Hangzhou 31001905, the mail has been sorted at [Hangzhou Huayuandoujie Foreign Investment Department] and is ready to be sent out
2025-12-19 12:20 Hangzhou 31001905, China Post has received the express shipment