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Package has not arrived. More than 3 months.

Asked by Julian | 11/21/2019 3:51:39 PM

I have a package that has been in transit for more than 3 months. It's have been at Xiamen City for 1 month. Is everything ok? 
Package usually don't take so long to my country. UR743019184CN

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5 Answer(s)

Daisy 11/22/2019 7:17:24 AM

It's sent by using China Post Ordinary Small Packet Plus which is a cheap service of China Post. China Post doesn't provide tracking service for it after it moves for some stations in China. So, you can't get more update after August 21. It usually takes about 40-60 days to be delivered. If you couldn't get it before the delivery deadline, contact the seller to give you a solution or open a dispute on AliExpress to get refund as soon as possible.

2019-08-21 07:16
Xiamen City, arriving at Xiamen International Mail Processing Center (via transfer)

2019-08-21 02:00
Quanzhou City, leaving quanzhou International Small Pack Processing Center, the next stop , Xiamen International

2019-08-21 00:32
Quanzhou City, Quanzhou International Small Bag Processing Center has received, agent: Zhang Wei

2019-08-19 11:33
Logistics orders created

ْTaha 5/22/2020 11:45:40 PM

Hi, I have many packages that are taking way long to arrive. LE724727980CN was shipped in February and has not arrived yet.

Daisy 5/23/2020 12:20:57 AM

Hi ْTaha,

It takes a long time transit in China. It should have left China in May and is in transit to the New Zealand now. You can not know the exact situation when it's in the middle locations. Please wait for more days to get update. If you couldn't receive it within the promised time, contact the seller or open a dispute on AliExpress to give you a solution in time.

Bex 2/8/2021 11:36:32 PM

I posted an item to China, it was a return item and I paid quite a bit of money to have it tracked and it said it would be delivered within a week. That was December, it is now February and it is still stuck at Xiamen customs. Is this normal?

Daisy 2/10/2021 6:32:54 AM

Hi Bex,

If it's stuck at the customs for over a week, it should be waiting the receiver to declare to the customs.

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