Package has not been delivered

Asked by Mabel | 5/15/2025 8:27:58 PM

Hello,
My package tracking number is AT646272324CN. The tracing information indicates that it was delivered on March 14, 2025 at California, then I think it was transferred to the domestic courier. I never received this package or got any notification, and have not been able to locate the package. Could you help me check which courier it was used and if possible, could you get the tracking number so that I can contact with the courier?

Thank you!
Mabel

You may get the answer from the following articles:

How long does it take to ship via China Post?

Why is my package stuck in transit for so long?

How do I track a package from China?

1 Answer(s)

Daisy | 5/16/2025 12:59:58 AM Reply

Hi Mabel,

It should be delivered by USPS after it arrives in the USA. In normal, if you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to check where it was delivered for you. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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