Hi Morincva,

According to the tracking information, ZA01933174101 was delivered on September 17. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Tracking Number: ZA01933174101
Package Status: Successfully Received (20 days)
Country: China -> United States
2025-09-17 09:44 PRINCE GEORGE VA 23875, has been submitted【US】
2025-09-16 14:55 PRINCE GEORGE VA 23875, outbound delivery【US】
2025-09-13 11:03 PRINCE GEORGE VA 23875, the shipment arrives at the processing center [US]
2025-09-10 15:17 US, destination transfer【US】
2025-09-06 08:23 CHICAGO IL DISTRIBUTION CENTER, express delivery processing center【US】
2025-09-02 17:04 US, customs clearance in destination country completed [US]
2025-09-01 21:12 US, arrive at【US】
2025-08-31 23:02 HKG, departure【HKG】
2025-08-30 17:13 HKG, export customs clearance completed [HKG]
2025-08-28 19:17 Quanzhou, Accepted at Origin Facility, main line transit
2025-08-28 17:25 Quanzhou City 36205100, the email left [Quanzhou City International Sales Department] and is being sent to [Quanzhou City]
2025-08-28 17:23 Quanzhou City 36205100, the mail has been sorted at [Quanzhou International Sales Department] and is ready to be sent out
2025-08-28 16:37 Quanzhou City 36205100, China Post has received the mail