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Package not delivered

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Hello Team,
I was expecting a package via shipping # AQ486980759CN. As per the status in the tracking portal it says "Neuss, has been duly cast" . Can you please confirm where the delivery was made as I have not received the shipment yet.

Regards
Sumeet Mahanag

You may get the answer from the following articles:

How long does it take to ship via China Post?
Why is my package stuck in transit for so long?
How do I track a package from China?

3 Answer(s)

user
Hi Sumeet Mahanag,

I could only see it was delivered in Neuss on October 27. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.
user
Hello Daisy,

Tracking status shows as delivered on the 17TRACK portal. However there must be a tracking number available for DHL/China Post who were the carriers of the package from the source to the destination location.
Can you please share these details to followup with the courier service provider to track the package.

I have also reached out to the supplier that the shipment is not delivered.

Regards
Sumeet Mahanag
user
Hi Sumeet Mahanag,

There should be another tracking number to track it after it arrives in Germany. You need to contact the seller to ask.

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