Package not delivered

Asked by Lochlan | 12/5/2022 6:16:17 PM

When i look at tracking it states delivered on Dec 3rd. We have not recieved the packaged. Tracking number AS811173988CN

You may get the answer from the following articles:

How long does it take to ship via China Post?

Why is my package stuck in transit for so long?

How do I track a package from China?

1 Answer(s)

Daisy | 12/5/2022 10:31:32 PM Reply

Hi Lochlan,

According to the tracking information, AS810858818CN was delivered on Dec.1. If you don't get it, you need to contact the seller to ask for the new tracking number in Canada. Then, you need to use the number to check with Canada Post. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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