Package not delivered

Asked by Kim | 11/1/2023 4:16:20 AM

My package said it was delivered but it never was and I can’t get a contact number to find out what the issue. AS846057028CN
How can I get this problem resolved?

You may get the answer from the following articles:

How long does it take to ship via China Post?

Why is my package stuck in transit for so long?

How do I track a package from China?

1 Answer(s)

Daisy | 11/2/2023 2:23:04 AM Reply

Hi Kim,

If you don't get it, you need to contact the seller to ask for the new tracking number in UK. Then, use the number to check with Royal Mail about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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