Package not delivered

Asked by Deklan Flanigan | 6/16/2025 3:06:08 AM

My package tracking states it was delivered on 14/6/25 at 15:01. Multiple people were home at that time with the front door open, and no delivery was attempted to my address. Can you please supply the details of the local courier including tracking number or proof of delivery? This item was never received.

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1 Answer(s)

Daisy | 6/16/2025 8:24:16 PM Reply

Hi Deklan Flanigan,

It may delivered to the express lockers or pickup points near your home and surrounding areas. You need to contact the seller to ask for the new tracking number in your country. Then, use the number to check with your local post courier about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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