Package not delivered

Asked by Shanzay Shahzad | 7/16/2025 10:37:19 AM

Hi, it says on tracking updates that my package has been delivered but i cant find it. Moreover, the location on the tracking info says Edmonton, Alberta, when the delivery location is in Toronto, Ontario. Please let me know if i will be able to receive my package.

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1 Answer(s)

Daisy | 7/17/2025 1:38:59 AM Reply

Hi Shanzay Shahzad,

As it has been delivered, you couldn't get it. In this case, you need to contact the seller to confirm if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, there is a chance that the courier sent it to a wrong address by mistake. You need to contact the courier who delivered it in your country to reflect the problem and check it for you as soon as possible. If the package couldn't be found at last. You have the right to ask for refund or require to send one again to you from the seller.

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