Hi Kathy taylor,

We are only a third party platform and could only provide you with the tracking information. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Tracking Number: ZA02704935601
Package Status: Successfully Signed for (29 days)
Country: China -> United Kingdom
China Post:
2025-11-07 15:02 40 Sheephouse Way, has been delivered, has been delivered [GB 40 Sheephouse Way,]
2025-11-06 08:59 New Malden, ALL, KT3 5PL, out, out for delivery [GB New Malden, ALL, KT3 5]
2025-11-05 11:59 New Malden, ALL, KT3 5PL, fast, outbound delivery [GB New Malden, ALL, KT3 5]
2025-11-03 15:07 ARRIVE AT DISTRIBUTION CE, the shipment leaves the processing center [GB ARRIVE AT DISTRIBUTI]
2025-11-01 08:10 ARRIVE AT DISTRIBUTION CE, the shipment leaves the processing center [GB ARRIVE AT DISTRIBUTI]
2025-10-28 09:21 Customs clearance completed, arrived at the overseas warehouse, the shipment left the processing center [GB customs clearance completed, arrived]
2025-10-24 09:15 Dismantling of panels is completed and customs clearance is in progress. Customs clearance of the destination country is completed [Disassembly of panels is completed and customs clearance is in progress]
2025-10-20 14:08 The flight has arrived, the panels are being unpacked, the shipment has arrived at the processing center, the shipment has arrived at [UK] Customs [The flight has arrived, the panels are being removed, the shipment has arrived at the processing center], waiting for customs clearance
2025-10-18 06:07 INTERNATIONAL AIRPORT, has departed, departed from [Shanghai Port]
2025-10-16 11:14 The goods have arrived at the port and are waiting for flights to be arranged. Export customs clearance has been completed [the goods have arrived at the port and are waiting for flights to be arranged]
2025-10-14 09:44 The goods leave the operation center, the express shipment leaves the processing center [the goods leave the operation center]
2025-10-12 08:43 Quanzhou City, the express item leaves the Commercial Express Processing Center, the express item arrives at the processing center [Quanzhou City, the express item leaves the Commercial Express Processing Center]
2025-10-10 14:57 Quanzhou City, the express mail leaves the commercial express mail processing center, the express mail leaves the commercial express mail processing center [Quanzhou City, the express mail leaves the commercial express mail processing center]
2025-10-09 17:42 The email has left [Jinjiang International Sales Department] and is being sent to [Quanzhou City]
2025-10-09 17:40 The mail has been sorted at [Jinjiang International Sales Department] and is ready to be sent out
2025-10-09 17:08 China Post has received the mail