Hi Vicky,

We could only provide you with the tracking information. It was delivered to San Francisco, CA, 94124 on October 18. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: AS846316209CN
Package status: Successfully received (28 days)
Country: China -> United States
2023-10-18 14:53 US CA San Francisco 94124, US
2023-10-17 10:45 San Francisco, CA, 94124, USA, Outbound Delivery【US CA San Francisco 94124】, Outbound Delivery【US】
2023-10-16 17:29 U.S. [In/At Mailbox], In/At Mailbox, express mail in the domestic transshipment
2023-10-15 16:20 San Francisco, USA, destination forwarding [San Francisco], express mail in the domestic transshipment
2023-10-13 15:20 U.S. Shipment Arrival Processing Center [US CA], Shipment Arrival Processing Center [US]
2023-10-11 17:25 The import customs keep it for inspection, Shipment Arrival Processing Center【US】
2023-10-09 16:35 Customs clearance is in progress, Shipment Arrival Processing Center【US】
2023-10-07 15:20 Arrive at the Airport of Destination country, Arrival at the Airport of Destination country【US】
2023-10-05 22:15 China's customs clearance is completed and sent to the transshipment country [in transit], and the express leaves the processing center [US]
2023-10-03 19:29 China Mail Arrival Processing Center [Customs Clearance], Express Arrival Processing Center [US]
2023-10-01 17:25 Leave processing center in China, the shipment is in transit within the country
2023-09-29 15:29 Arrive at processing center in China, and the shipment is in transit within the country
2023-09-27 16:25 China Leaves [Hong Kong Processing Center] Export Seal, Shipment Leaves Processing Center【US】
2023-09-25 14:29 Hong Kong Arrival [Hong Kong Processing Center], Express Arrival Processing Center [US]
2023-09-23 10:25 Shenzhen departs from [Shenzhen Processing Center], the next stop is [Hong Kong Processing Center], Departed from post office, express mail leaves processing center【US】
2023-09-21 16:25 Arrived to post office, Arrived to post office【US】
2023-09-20 18:28 Shenzhen, Leave the collection point【Shenzhen】
2023-09-20 18:15 Shenzhen processing center has received and sent, the express mail has arrived at the processing center【Shenzhen processing center has been received】