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Package says delivered but I did not receive it

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This package ZA01850552501 is showing delivered on your site but I not receive it. Your site does not say who local courier is. How do I fix this and get package?

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?
How long does it take to ship via China Post?
Why is my package stuck in transit for so long?

1 Answer(s)

user
Hi Anthony Hunt,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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