package says delivered but was not delivered

Asked by Kim | 6/5/2025 3:22:54 PM

Hi,

The tracking says it was delivered at 1636hrs, my security camera's says nothing was delivered that day,can you please update me or find out where my package was delivered.
tracking ZA00319241501

You may get the answer from the following articles:

How long does it take to ship via China Post?

Why is my package stuck in transit for so long?

How do I track a package from China?

1 Answer(s)

Daisy | 6/6/2025 5:22:29 AM Reply

Hi Kim,

Sorry, if you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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