Package says delivered but wasn’t

Asked by Tee | 1/7/2026 1:39:46 PM

My package says it was delivered but it never was. This is my tracking number ZA03948777901. Can anyone help

You may get the answer from the following articles:

How long does it take to ship via China Post?

Why is my package stuck in transit for so long?

How do I track a package from China?

1 Answer(s)

Daisy | 1/7/2026 10:14:16 PM Reply

Hi Tee,

In normal, if you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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