Hi Amanda,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: ZA00497877201
Package status: Successfully received (25 days)
2025-06-23 10:29 Delivered【Horsham,3400】, has been submitted
2025-06-20 00:49 Dispatching【Horsham,3400】, Delivery
2025-06-18 00:11 Departure from Processing Center【Horsham,3400】, Express delivery departure processing center
2025-06-15 14:13 Arriyal at Processing Center【Horsham,3400】, Express delivery to processing center
2025-06-12 21:18 In Transit【Victoria】, express delivery is being shipped in China
2025-06-08 08:31 Arrival at 【AU】, Arrival
2025-06-07 17:28 In Transit【Shenzhen】, express delivery is being transported in China, trunk line transit
2025-06-06 21:31 Departure from [Shenzhen], departure
2025-06-03 14:28 Received by Carrier 【Shenzhen】, carrier receiving
2025-06-02 12:37 Customs Clearance Completed【Shenzhen】, Export customs clearance completed【Customs Clearance Completed【Shenzhen】】
2025-05-31 20:20 Departure from Processing Center [Changsha], Express delivery departure processing center [Departure from Processing Center [Changsha]]
2025-05-30 15:37 Arrival at Processing Center [Changsha], Express delivery arrival processing center [Arrival at Processing Center [Changsha]]
2025-05-30 01:55 Departure from Processing Center [Changsha], leave the collection and delivery point [Departure from Processing Center [Changsha]]
2025-05-29 20:06 Changsha City, China Post has collected mail