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Package says delivered never received it

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Helllo
I am trying to locate my package ref-ACM113309824CY
It’s says delivered but I have never received it I have called my local post office like I was told they have never received this parcel? Can I get a refund now as I have the insurance on it?

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1 Answer(s)

user
Hi R5840,

It's shipped by Guangzhou Red Cloud International Trade Co., Ltd. (红云邮贸). Tracking information shows it was delivered on May 20. If you don't receive it, you need to contact the seller to reflect the problem and require the seller to contact the courier to check it for you.

Order number: ACM113309824CY
Package status: Successfully received (44 days)
Country: China -> UK
2025-05-20 16:18 Delivered Taunton TA2 6RL
2025-05-19 16:05 Out for Delivery Taunton TA2 6RL
2025-05-18 19:21 Arrive at Mail Processing Center Taunton TA2 6RL
2025-05-16 12:45 Customs clearance completed
2025-05-13 18:55 The import customs keep it for inspection
2025-05-10 19:31 Customs clearanceisin progress
2025-05-07 17:22 In Transit to Next Facility
2025-05-04 14:27 DISTRIBUTION CENTER, Departed Regional Facility
2025-05-01 10:25 DISTRIBUTION CENTER, Arrived Regional Facility
2025-04-28 18:03 Departure【HK International Airport】
2025-04-25 15:04 China The airlines are shipping, transshipment overseas destinations [airline departure], international mail transportation is being transferred
2025-04-23 15:15 Airline accepts 【Hong Kong】
2025-04-20 15:30 China The goods are being cleared through customs【customs clearance】, mail international transportation is being forwarded
2025-04-16 16:09 Delivered to the carrier for transportation【Hong Kong】
2025-04-13 13:17 China leaves [Hong Kong Processing Center] has been exported and shipped, express delivery leaves the processing center
2025-04-09 13:06 Hong Kong Arrival [Hong Kong Processing Center], Express delivery Arrival Processing Center
2025-04-07 11:57 Shenzhen, cargo leaves operation center
2025-04-07 08:56 Shenzhen, arrive at the delivery point
2025-04-06 18:13 Electronic information on goods has been received

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