Package was not delivered!

Asked by Bryant Foley | 10/17/2022 4:44:49 PM

Your tracking says this was delivered on Oct 10, and then says (in translation) "pitched" on Oct 13.
What does this mean, and most importantly, where is my parcel?? I've been in touch with my post office supervisor. They never had this parcel and cannot track it.

You may get the answer from the following articles:

How long does it take to ship via China Post?

Why is my package stuck in transit for so long?

How do I track a package from China?

1 Answer(s)

Daisy | 10/18/2022 2:07:12 AM Reply

Hi Bryant Foley,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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