Packaged was tagged as delivered but did not arrive

Asked by Sharlene Bowes | 7/6/2020 12:26:54 PM

Hello ... I have a package that was shipped through China Post to Canada and then subsequently to our Community Box by Canada Post. It did not arrive as identified on both China Post tracking and Canada Post tracking. In speaking with Canada Post they have advised that they can only investigate delivery issues within 3 business days of the delivery date and that time has passed. So I need to contact the sender as any further action will have to be initiated by the sender of the item. Any ideas how I would open a ticket up with China Post. Thanks in advance.

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1 Answer(s)

Daisy 7/7/2020 7:33:13 PM

Hi Sharlene Bowes,

If it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. The seller should refund you if you don't receive it.

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