PARCEL NOT RECEIVED WHILE SHOWING RECEIVED

Asked by Danish Jaffrani | 8/1/2025 6:59:48 AM

How can I track or can get the parcel that had been not been dispatched to my address? Please guide me the right way to get the parcel.

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

Wrong parcel address. How to change it?

1 Answer(s)

Daisy | 8/3/2025 7:16:14 PM Reply

Hi Danish Jaffrani,

If it shows delivered but you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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