I am writing to request your help regarding an international parcel shipped from China to Thailand.

The sender is Kicksown, and the parcel was shipped under my nickname instead of my legal name. The nickname I put in was "Kitty Kitty" and I would like it changed to "Khine Khant Kyaw".



Here are the parcel details:

• Tracking Number: LZ306241475CN (order number #8027)

• Sender: Kicksown

• Destination Country: Thailand

• Status: Delivered to LAK SI, Thailand and currently held at customs



Thailand Post informed me that they cannot release the parcel because the name on it does not match my passport.

The sender (Kicksown) said they are unable to contact China Post to correct the name since the parcel has already been marked as delivered. But Thailand Post has informed us that the "delivered" is just a notification delivery and not an item delivery. So the China Post would be able to request a name change through CN17. I look forward to hearing from you soon. Thank you.

I am writing to request your help regarding an international parcel shipped from China to Thailand.
The sender is Kicksown, and the parcel was shipped under my nickname instead of my legal name. The name on the parcel was "Kitty Kitty" and I would like it changed to my legal name "Khine Khant Kyaw".
Here are the parcel details:

• Tracking Number: LZ306241475CN (order number #8027)

• Sender: Kicksown

• Destination Country: Thailand

• Status: Delivered to LAK SI, Thailand and currently held at customs



Thailand Post informed me that they cannot release the parcel because the name on it does not match my passport.

The sender (Kicksown) said they are unable to contact China Post to correct the name since the parcel has already been marked as delivered.


我想申请更正我包裹上的收件人姓名。

包裹追踪号码： LZ306241475CN
当前收件人姓名： Kitty Kitty
正确收件人姓名： Ms. Khine Khant Kyaw
目的地国家： 泰国

目前包裹被泰国邮政扣留，因为包裹上的姓名与身份证不符。

请协助更新EMS系统中的收件人姓名，或者提供一份书面确认函，以便泰国邮政可以按正确姓名放行包裹。

感谢您的时间与帮助！

此致
敬礼

Ms. Khine Khant Kyaw

I opened a request to return this package to me after it sat in customs for over a month and the recipient refused to pick it up or contact the postal service for me. I opened a request with US postal service and they reached out to China and told me this was a customs issue. I then asked for it to be returned. Here's my tracking number. Can you tell me what is happening with this package? CX329800337US