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Asked by Nessa | 4/13/2020 2:31:41 AM

My parcel has not moved since 5thMarch. Apparently it was handed over to airline in Guangzhou but it's been 5 weeks since and I have got no parcel or update on estimated delivery date. I tried to call and email but also did not get any answer.
I would really appreciate if you can double check and let me know when I can expect the parcel in Ireland. Thank you

4 Answer(s)

Daisy 4/13/2020 4:16:07 AM

Hi Nessa,

It takes about 30-60 days for this kind of package to have update showing it arrives in Ireland. You'd better wait for another 15 days to see. If there is no update for it after 15 days, you need to contact the seller to get a solution as soon as possible.

Aryan 5/13/2020 12:26:46 PM

I have ordered a product from dhgate and today the seller has given me a tracking number but it is not trackable by me so please check it on your system and tell its destination please
Here is the tracking No:RV417748258CN
And how many days china post takes to update the tracking details after it is shipped ??

Nessa 5/15/2020 3:19:18 AM

Hi Daisy,
It's been about 70 days now and still no parcel arrived. Also in the tracking updates it says there will be no further updates on this parcel.
I have contacted seller several times but did not get replies.
What else can we do now?
I am very upset as I paid for these items in January already. Can you somehow check again on this tracking number??
Any kind of new update would be so much appreciated.
Thank you!

Daisy 5/15/2020 3:46:17 AM

Hi Nessa,

There is still no update for it. You still need to wait if you couldn't contact the seller successfully.

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